Help Center
What you'll learn
Speed up the processing of your package
How do I measure my package dimensions?
Use a ruler or measuring tape to measure the length, width, and height of the package. Make sure to measure to the longest points. Volume weight may be calculated for larger items, based on dimensions.
What’s the difference between volumetric weight and actual weight?
Actual weight refers to the scale weight, while volumetric weight accounts for package size. The larger of the two may determine the shipping cost.
Why do I need to provide detailed information about my shipment’s contents?
For sea freight, accurate product details (type, value, etc.) help ensure safe handling, compliance with customs regulations, and proper risk assessment, reducing potential delays.
Why do I need to attach a shipping mark when placing an order?
When there is a shipping mark on the package, the warehouse staff can quickly process the package and arrange delivery according to the mark on the address. Otherwise, the package information may not be clear and the package cannot be processed in time.
What is door-to-door delivery?
Door-to-door service covers the full shipping journey, from the sender’s location to the receiver’s address. This includes customs clearance and local delivery arrangements.